Introduction

These Terms & Conditions (hereinafter referred to as the “Terms”) govern the use of the online casino and related services offered under the brand name Mostbet (hereinafter “Mostbet”, “we”, “us” or “our”). By creating an account, depositing funds, accessing games, or otherwise interacting with the website or mobile applications of Mostbet, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. The Terms apply to all real-money play, participation in promotions and bonuses, and any other interaction with our platform. If you do not agree with any provision contained in these Terms, you must not register, access, or use the services of Mostbet. These Terms are designed to ensure a safe, transparent, and responsible gaming environment, especially for players resident in Poland and other permitted jurisdictions. You are responsible for staying informed about the current version of these Terms and any updates that may be published from time to time.

Mostbet operates as an online casino and sportsbook brand, offering Slots, table games, live dealer games, and other entertainment products from third‑party game providers. While the platform aims to offer a high‑quality user experience, your participation in gambling activities always involves a financial risk and must be approached with caution and responsibility. Mostbet strongly promotes responsible gaming principles and strictly prohibits underage gambling (under 18 years old) in line with applicable regulations and best practices. You should always treat gambling as a form of entertainment, never as a way to earn income or solve financial problems. If you are accessing Mostbet from Poland or any other jurisdiction, it is your obligation to ensure that online gambling is legal where you reside and that you comply with any local regulatory requirements.

The relationship between you and Mostbet is purely contractual and governed exclusively by these Terms, together with any additional rules published on the website, including but not limited to the Privacy Policy, KYC & AML policies, Bonus Terms, and Game Rules. In case of any inconsistency between these Terms and other documents, these Terms shall prevail unless explicitly stated otherwise. We may, from time to time, modify certain sections to reflect regulatory changes, product updates, or to strengthen consumer protection measures. Your continual use of the Mostbet services after such modifications will be taken as your acceptance of the updated Terms. If you disagree with any changes, your only remedy is to stop using the site and request account closure.

For ease of reference and transparency, these Terms are structured into several sections covering eligibility and age restrictions, account registration, deposits and withdrawals, bonuses and promotions, game rules, fair play and RNG, responsible gambling, prohibited activities, restricted countries, privacy and data protection, account suspension and termination, limitation of liability, complaints and dispute resolution, governing law, and final provisions. Each section must be read in conjunction with the others, as they collectively regulate the entire legal relationship between you and Mostbet. You are encouraged to save or print a copy of these Terms for your records. Mostbet may provide localised versions of these Terms for specific countries or languages, including Poland; in the event of interpretation issues, the English version shall generally prevail, except where local law requires otherwise.

Acceptance of Terms

By registering an account, ticking any “I agree” box, or by using any of the services offered by Mostbet, you expressly acknowledge that you accept these Terms and agree to be bound by them in their entirety. Acceptance of the Terms is a prerequisite for accessing and using the services; if you do not accept them, you must not proceed with registration or use of the website. Your acceptance also extends to any ancillary documents referenced herein, such as the Privacy Policy, Cookies Policy, KYC/AML Policy, and Bonus Terms, which all form an integral part of the contractual framework between you and Mostbet. You confirm that you have carefully read these documents, comprehend their content, and have had the opportunity to seek independent legal or financial advice if desired. Your agreement is not limited in time but remains valid for as long as you maintain an account with Mostbet or use our services in any capacity.

By accepting these Terms, you further confirm that you act on your own behalf and not on behalf of any other person or entity, and that you are using the services for strictly personal, non‑commercial entertainment purposes. You also confirm that you are not classified as a politically exposed person (“PEP”) or, if you are, that you have disclosed such status during registration in accordance with applicable anti‑money‑laundering (“AML”) laws. You acknowledge that Mostbet may request additional information or documentation at any time to verify your identity, age, address, or the source of funds, and that failure to cooperate may lead to suspension or closure of your account. You also agree that your access to the services may be restricted or terminated where required by regulatory authorities, where the use of the services would be illegal, or where we have reasonable grounds to suspect fraudulent or abusive behaviour.

Your continued use of the Mostbet website or services following any changes to these Terms constitutes your deemed acceptance of the updated version. You are responsible for regularly reviewing the Terms and staying informed about any amendments. Where material changes significantly affect your rights or obligations, we will use reasonable endeavours to notify you in advance via email, on‑site notifications, or other appropriate channels. However, it remains your duty to remain aware of the current Terms applicable at any given time. If you do not wish to accept a future update, you must stop using the services immediately, withdraw any available real‑money balance (subject to verification and other relevant provisions), and request account closure.

In accepting these Terms, you also acknowledge the inherent risks associated with gambling, including the possibility of losing money and the potential for addiction or other negative consequences. You understand that Mostbet provides no guarantees of winning and that the outcome of games is determined by random number generators and game mechanics that operate independently of player influence, except where choices are obviously part of the game (such as strategy in card games). Your responsibility is to gamble only with money you can afford to lose, to set appropriate personal limits, and to make use of the responsible gambling tools on offer. By proceeding, you confirm that you have read the section on Responsible Gambling in these Terms and that you understand and accept its content.

Eligibility & Age Restriction (18+ only)

Use of the Mostbet services is strictly limited to individuals who are at least eighteen (18) years old, or the higher minimum legal age required in their country of residence, whichever is greater. Underage gambling is absolutely prohibited, and Mostbet applies a zero‑tolerance policy to any attempt by minors to access or use the platform. By registering an account, you confirm that you meet the minimum age requirement and that you are legally competent to enter into binding agreements under the laws of your jurisdiction. We reserve the right to request proof of age and identity at any stage and to suspend or terminate accounts where we have reasonable doubts regarding a player’s age or identity. Failure to provide satisfactory evidence of age within the timeframe specified by Mostbet may result in account closure, voiding of bets, and forfeiture of any winnings, in line with applicable regulatory obligations.

If it is discovered that a person under 18 years of age has registered an account or used the services, Mostbet will immediately close the account, cancel any wagers (whether pending or settled), and return any deposits made, wherever possible, to the original payment method, subject to deduction of any applicable fees. Winnings gained through underage gambling will be forfeited, and Mostbet may notify relevant regulatory or child protection authorities where required by law. We strongly urge parents and guardians in Poland and other jurisdictions to use appropriate parental control tools and monitor the use of computers, devices, and internet access by minors. You must ensure that your login credentials, payment methods, and devices are not accessible to anyone under the age of 18, and you bear full responsibility for any misuse of your account by minors. Encouraging or allowing underage persons to gamble on your account is a serious violation that may result in permanent exclusion from the platform.

Eligibility to use the Mostbet services also depends on your legal status and the legality of online gambling in your country or region. It is your sole responsibility to ensure that you are not located in a jurisdiction where online gambling is prohibited, heavily restricted, or where Mostbet does not provide services. Mostbet assumes no liability if you breach local laws by accessing the site from a restricted jurisdiction; any such access is at your own risk, and we may cancel any bets or winnings arising from unlawful participation. Furthermore, you confirm that you are not included on any self‑exclusion register, national exclusion scheme, or industry‑wide ban applicable in your jurisdiction, unless Mostbet explicitly permits your account after proper procedures. If you are unsure about your eligibility, you should seek independent legal advice before registering.

Special attention is drawn to the heightened risks of gambling for young people and vulnerable individuals. Adolescents and young adults are statistically more vulnerable to problem gambling, impulsive behaviour, and financial distress resulting from irresponsible betting. For this reason, Mostbet not only enforces strict age verification but also promotes educational resources and responsible gambling tools aimed at early detection and prevention of risky behaviour. If you suspect that a minor has access to our services, or that a young person is experiencing gambling‑related harm, you should immediately contact our customer support or a professional support organisation. Mostbet may take proactive measures to block access from certain devices, IP addresses, or payment methods where underage activity is suspected, and you agree to cooperate with any such investigations.

Account Registration

In order to participate in real‑money games and use the full range of Mostbet services, you must create a personal account on our platform. Account registration is mandatory, and anonymous or guest play for real money is not permitted. During registration, you must provide accurate, complete, and up‑to‑date information, including but not limited to your full name, date of birth, residential address, email address, mobile phone number, and preferred currency where applicable. You must also create secure login credentials consisting of a unique username (or email) and a strong password. You are solely responsible for maintaining the confidentiality and security of your login details and for ensuring that they are not disclosed to any third party, including family members or co‑workers.

Mostbet accounts are intended for personal, non‑commercial use only, and you may create and maintain only one (1) account with us. The creation or use of multiple accounts by the same individual, including but not limited to duplicate accounts with different email addresses, phone numbers, or payment methods, is strictly prohibited and may result in all related accounts being closed. In such cases, Mostbet reserves the right to void bets, cancel bonuses, and withhold winnings if we reasonably believe that multiple accounts have been used to obtain an unfair advantage, abuse promotions, or circumvent restrictions. If you forget your password or suspect that your account security has been compromised, you must immediately change your password and notify our support team. Mostbet shall not be responsible for any losses arising from unauthorised use of your account due to your negligence in safeguarding credentials.

You are prohibited from opening an account on behalf of another person or allowing any other individual to access or use your account. Accounts are non‑transferable, and you may not sell, assign, or grant any security interest or other rights in your account or any associated funds. In the event of death, disability, or legal incapacity, the handling of the account will be subject to applicable laws and may require appropriate documentation, such as a court order or notarised certificate. Mostbet may, in its sole discretion, request proof that you are the legitimate account holder and that you control the email address and phone number associated with your profile. Providing false or misleading information during registration or account verification constitutes a material breach of these Terms.

As part of our Know Your Customer (“KYC”) and Anti‑Money Laundering (“AML”) obligations, we may request copies of identification documents and additional information either during registration or at a later stage. Acceptable documents typically include a passport, national identification card, driver’s licence, proof of address (utility bill or bank statement), and in certain cases, a selfie with ID, video verification, or proof of source of funds. You must submit such documents promptly and in a legible, unaltered format through the channels specified by Mostbet. Failure to provide documents, provision of counterfeit or tampered documents, or obstruction of the verification process may lead to account suspension, closure, and reporting to relevant authorities. Until verification is complete, we may apply temporary limitations, such as restrictions on deposits, withdrawals, or gameplay.

By registering with Mostbet, you confirm that you do not use VPNs, proxies, or any other technical tools to mask your true location or identity. You further agree not to attempt to bypass geographic restrictions or jurisdictional blocks implemented by Mostbet in compliance with licensing and regulatory requirements. Use of VPNs or similar services for accessing the platform from restricted locations is considered a serious breach and may result in your account being permanently banned. It is your responsibility to keep your personal and contact information up to date and to promptly notify us of any changes. Communication sent to the email or phone number registered on your account will be deemed received by you, and we shall not be liable for any consequences arising from outdated or incorrect contact details.

Deposits & Withdrawals

To participate in real‑money games on Mostbet, you must deposit funds into your player account using one of the payment methods made available in your region. Deposits can only be made from payment instruments held in your own name, and you must ensure that all information provided for payment processing is accurate. Third‑party payments, including deposits made from accounts or cards not belonging to you, are strictly prohibited and may be treated as suspicious activity under our AML policy. We do not provide credit or allow negative balances; all bets must be placed from funds that are already credited to your account. You acknowledge that certain payment providers may impose their own fees, limits, or processing times, which are outside the control of Mostbet.

Withdrawals from your Mostbet account are subject to verification procedures, security checks, and compliance with these Terms and applicable laws. Before approving your first withdrawal, we may require full KYC verification, including identity documents and proof of address. We may also request documentation regarding the ownership of payment methods used (such as bank statements or screenshots from an e‑wallet) and the source of funds where large or unusual transactions are involved. Mostbet reserves the right to process withdrawals, to the extent reasonably possible, via the same payment method and in the same proportion as the deposits were made, in order to meet AML and risk management standards. You may be required to withdraw funds only to payment instruments registered in your own name; withdrawals to third‑party accounts are not permitted under any circumstances.

Processing times for deposits and withdrawals may vary depending on the method chosen, the amount involved, and internal security checks. While Mostbet endeavours to process requests promptly, certain factors such as additional verification, technical issues, or public holidays may cause delays. You acknowledge that we are not responsible for delays caused by third‑party payment providers, banks, or blockchain networks in the case of cryptocurrencies. We reserve the right to hold withdrawal requests pending investigation if we suspect fraudulent activity, collusion, chargebacks, or any breach of these Terms. If a chargeback or payment dispute is initiated by you or on your behalf, we may suspend or close your account, recover any associated costs, and report such activity to credit reference agencies or authorities where appropriate.

Mostbet supports multiple currencies and, in some cases, cryptocurrencies, but availability will depend on your country and the configuration of your account. Currency conversion, if required, will be performed either by Mostbet or by the payment provider at the prevailing exchange rate, and additional fees may apply. You agree that fluctuations in foreign exchange rates or cryptocurrency markets may affect the value of your balance and withdrawals, and Mostbet is not liable for any losses arising from such fluctuations. We do not pay interest on balances held in your account, regardless of duration or amount. It is your responsibility to comply with any tax obligations that may arise from your gambling activities; Mostbet does not provide tax advice and will not be responsible for disclosure or payment of your personal taxes.

In case of inactivity or absence of login to your account for a prolonged period (for example, twelve months or longer), Mostbet may consider the account dormant and, depending on applicable regulations, may charge a reasonable administrative fee or close the account after giving prior notice. In the event of closure of a dormant account, we will attempt to return any remaining real‑money balance to the last known payment method where feasible. If we are unable to reach you or process the refund, the funds may eventually be treated in accordance with relevant laws, which could include transfer to regulatory or state funds. You are encouraged to periodically log in and review your account, especially if you hold a positive balance. If you wish to close your account voluntarily at any time, you should contact customer support and request withdrawal of any eligible funds prior to closure.

Payment Methods Table

The following table provides a general overview of commonly used payment methods that may be available on Mostbet. Availability, limits, and processing times can vary by country, including Poland, and are subject to change. Always check the cashier section in your account for the most current information.

This table is for informational purposes only and does not constitute a guarantee of availability of any specific method. Mostbet reserves the right to add, remove, or modify payment options at any time without prior notice. Players must ensure they comply with terms imposed by their bank, card issuer, or wallet provider, including any restrictions on gambling‑related transactions. If a deposit does not appear in your account within a reasonable time, you should contact our support team and provide proof of payment. Under no circumstances should you attempt to reverse or charge back a payment that has been correctly processed, as this may be treated as fraudulent behaviour.

Bonuses & Promotions

Mostbet may from time to time offer bonuses, free spins, cashback, loyalty rewards, tournaments, and other promotional incentives (collectively referred to as “Bonuses” or “Promotions”) to eligible players. All such offers are subject to specific terms and conditions, including wagering requirements, expiry dates, game restrictions, and maximum bet limits. By accepting a Bonus, whether automatically credited or claimed by you, you agree to be bound by the particular Bonus Terms that apply, in addition to these general Terms. Some offers may be available only to new players (such as a first deposit bonus), while others may be targeted at existing customers, particular countries, or specific payment methods. It is your responsibility to review all relevant rules and conditions before claiming or using any Bonus.

Bonuses are intended to enhance entertainment value and should not be abused or exploited in a manner that undermines fair play or Mostbet’s promotional intentions. Bonus abuse includes, but is not limited to, creating multiple accounts to claim the same offer, using minimum‑risk betting strategies to clear wagering, colluding with other players, or manipulating game outcomes. If Mostbet reasonably suspects that you have engaged in Bonus abuse, we may withdraw the Bonus, cancel any associated winnings, and close or restrict your account. We may also decide, at our sole discretion, to exclude you from future Bonuses or promotions. Mostbet reserves the right to modify, suspend, or cancel any Bonus or Promotion at any time, including after activation, when required for fairness, regulatory compliance, or prevention of abuse.

Wagering requirements define how many times a Bonus amount (and in some cases, the deposit plus Bonus) must be wagered before any associated winnings can be withdrawn. Different games may contribute differently to fulfilling wagering requirements; for example, Slots may contribute 100%, while table games or certain live casino games may contribute a lower percentage or be excluded entirely. You must check the specific contribution table and rules for each Bonus in the promotion details. If wagering is not completed within the specified period, the Bonus and any associated winnings may be forfeited. Placing bets that exceed the maximum allowed bet per spin or hand while wagering a Bonus may also result in cancellation of the Bonus and associated winnings.

Some Bonuses may include free spins with a defined number of spins, bet size, and eligible Slots or casino games. Winnings from free spins often generate Bonus funds that are subject to wagering before withdrawal, unless explicitly stated otherwise. Expiry times for free spins can be shorter than for other Bonuses (for example, 24 hours from crediting), and unused free spins will be lost after this period. Certain Promotions may require the use of promotional codes, minimum deposit thresholds, or participation in specific games or tournaments. All such requirements will be described in the promotional materials and should be carefully read by players before participation.

At any time, you can usually check the status of your active Bonuses, remaining wagering requirements, and time left in your account’s dedicated bonuses section (for example, My Account → Bonuses). If you are unsure about the conditions of a particular offer or your current wagering progress, you should contact customer support before placing further bets. By participating in Promotions, you also consent to Mostbet using your first name, username, or country for marketing purposes in winner announcements or leaderboard displays, provided this is allowed by law and our Privacy Policy. If you do not wish your data to be used in this manner, you should inform us via customer support and adjust your marketing preferences where possible. Mostbet is not responsible for misunderstandings or losses arising from failure to read or understand Bonus Terms.

For information about current promotional offers in English, you may visit Mostbet Bonuses. This link is provided for convenience and may redirect you to a page that describes the latest welcome packages, reload offers, and ongoing campaigns relevant to your region, including Poland if applicable. Always confirm that any offer is valid for your specific jurisdiction and account type before opting in.

Game Rules

Mostbet offers a wide range of casino games, including Slots, progressive jackpots, roulette, blackjack, baccarat, poker variants, live dealer tables, instant games, and other digital entertainment products. Each game is governed by rules that determine how bets are placed, how outcomes are generated, and how winnings are calculated and paid. These rules are either integrated into the game interface or accessible via an information or “help” button within each game. It is your responsibility to review and understand the rules of any game before participating with real money. By placing a bet, you confirm that you have read and understood the rules and that you accept the associated risks.

The outcome of each game round is final and binding once determined by the game server or live dealer system. In the event of a dispute about a game result, the records stored on the servers of the relevant game provider will be considered the authoritative evidence. If a game is interrupted due to a technical error, connectivity issue, or system malfunction, the general rule is that the result of completed rounds will stand, while incomplete rounds may be rolled back or resolved according to the game provider’s policies. Mostbet will endeavour to act fairly and transparently when resolving any such issues and will follow the official logs and rules provided by third‑party suppliers. You should report any apparent error or irregularity as soon as possible to allow for timely investigation.

Maximum and minimum bet limits may apply to individual games or tables and may vary based on your profile, currency, or country of residence. Some games may also feature special rules, side bets, or features such as bonus rounds, multipliers, or gamble functions that can significantly impact volatility and potential payouts. You should familiarise yourself with these mechanisms and their impact on your bankroll before playing. While historical game history is available in your account or in the game client, past results do not influence future outcomes due to the random nature of these games. Chasing losses or relying on betting systems to “beat” the house is strongly discouraged and often leads to even greater losses.

Live casino games offered at Mostbet are streamed from studios or land‑based casinos operated by third‑party providers under relevant licences. The live dealers follow strict procedures and rules approved by regulators, and the integrity of game outcomes is guaranteed by those providers rather than by Mostbet directly. By participating in live games, you accept that there may be slight delays due to streaming, that seat availability may be limited, and that your time to place bets may be restricted by the game’s countdown. Any abusive behaviour towards dealers or other players, including offensive language in chat, harassment, or attempts to influence the outcome of the game in an unlawful manner, will not be tolerated and may result in immediate exclusion from the game or closure of your account.

Mostbet may, at its discretion, temporarily or permanently remove certain games, adjust bet limits, or restrict access to particular titles for technical, regulatory, or commercial reasons. We do not guarantee continuous availability of any specific game or provider. If a game is removed while you have an active Bonus or pending feature round, we will attempt to resolve the situation fairly, which may include crediting an equivalent value or allowing completion of the feature where technically possible. However, we cannot be held liable for any loss of potential winnings or enjoyment resulting from the removal or unavailability of games. You are encouraged to try a game in “demo” or “fun” mode (where available) prior to wagering real money to ensure you understand its mechanics.

Fair Play & RNG

Mostbet is committed to providing a fair and transparent gaming environment, where all players have an equal and random chance of winning. The outcomes of digital casino games (including Slots, video poker, and most table games) are determined by Random Number Generators (“RNGs”) supplied and certified by reputable third‑party game developers. These RNGs are subjected to rigorous testing by independent testing laboratories to ensure compliance with industry standards for randomness and fairness. The results of such testing are periodically reviewed to maintain ongoing integrity. While individual sessions may exhibit fluctuations due to variance, over the long term, the mathematical Return to Player (“RTP”) of each game will align with the values disclosed by the provider.

Mostbet does not manipulate game outcomes or change the RNG behaviour in favour of the house beyond the theoretical RTP built into each game by the provider. We do not have access to alter the RNG algorithms or the internal payout tables of third‑party games. Any perception that a game is “due to pay” or “rigged” is usually a misunderstanding of how randomness and variance work in casino games. The house edge is inherent and long‑term, but in the short term, anything can happen, including both significant wins and rapid losses. You must accept that no strategy, system, or device can guarantee consistent wins or eliminate the house edge, and any claims or advertisements suggesting otherwise should be treated with scepticism.

Players are strictly prohibited from using any form of automated tools, bots, scripts, or external devices intended to gain an unfair advantage or to manipulate game outcomes. You are also forbidden from exploiting obvious game bugs, glitches, or configuration errors to derive financial benefit. If you become aware of any such issue, you must promptly report it to Mostbet and refrain from using or sharing it. Failure to do so may be treated as fraud or system exploitation and can lead to voiding of bets, confiscation of winnings, and permanent account closure. Mostbet reserves the right to withhold payments and to cooperate with game providers and regulators in investigating any suspected unfair play.

Collusion between players, especially in peer‑to‑peer or multiplayer games (such as certain poker formats, where offered), is strictly forbidden. Collusion includes sharing card information, coordinating betting patterns, or using shared strategies to disadvantage other players or the house. We apply technical and analytical measures to detect patterns of collusion and other unfair behaviour. Where such conduct is reasonably suspected, we may suspend accounts, freeze funds pending investigation, and inform the relevant authorities if necessary. Players found to be engaging in collusion may be permanently banned, and any winnings obtained through such behaviour may be forfeited.

Mostbet continuously monitors gameplay for signs of unusual patterns that might indicate fraud, bots, money laundering, or abuse. This monitoring may include analysis of bet sizes, frequency of play, geographical patterns, device fingerprints, and use of payment methods. By using the platform, you consent to such monitoring as part of our commitment to fair play and legal compliance. We reserve the right to request additional verification or explanation of your activity where anomalies are observed. Our goal is to maintain a safe and fair environment for all customers, including those from Poland and other permitted regions, by promptly addressing any integrity concerns.

Responsible Gambling

Mostbet strongly advocates for responsible gambling and encourages all players to treat casino games and betting as a form of entertainment rather than a source of income. Gambling involves inherent risk, and there is always a possibility of losing money. You should only gamble with funds you can afford to lose, and never with money earmarked for essential living expenses such as rent, food, healthcare, or education. Playing while under the influence of alcohol or drugs, or when experiencing emotional distress, can impair judgement and significantly increase the risk of harmful behaviour. If at any time you feel that gambling is no longer fun, that you are chasing losses, or that your gambling is causing problems in your personal, financial, or professional life, you should immediately stop and seek help.

To help players maintain control, Mostbet provides a range of responsible gaming tools and features designed to set boundaries and support self‑management of gambling behaviour. These tools may include deposit limits, loss limits, wagering limits, session time limits, reality checks (session reminders), cooling‑off periods, and self‑exclusion options. You are strongly encouraged to use these tools proactively, especially if you are a frequent player or if you have a history of gambling‑related issues. These settings can typically be adjusted in your account section, although some changes (particularly limit decreases) may take effect immediately, while increases may require a cooling‑off period. It is your responsibility to choose appropriate limits based on your personal circumstances and to avoid bypassing them by creating new accounts or using other platforms.

Mostbet emphasises that gambling is strictly prohibited for persons under 18, and particular care should be taken to protect young people from exposure to gambling content and apps. If you share a device with minors or younger family members, you should use parental control software and ensure that your Mostbet account is always logged out when not actively in use. Storing passwords in browsers accessible to children is strongly discouraged. Education about the risks of gambling should be part of broad financial literacy and digital safety in households, especially in Poland and other European countries where online activity among teenagers is high. If you suspect that a minor is accessing Mostbet, you must inform us immediately.

If you believe you may be developing or already experiencing a gambling problem, you should consider using our self‑exclusion tools and seeking support from professional organisations. Self‑exclusion allows you to block access to your account for a defined period or indefinitely, during which you will not be able to log in, deposit, or gamble. We will also make reasonable efforts to stop sending you marketing communications during the exclusion period. Please note that self‑exclusion is a serious step and should be taken only after careful consideration. It is also advisable to combine self‑exclusion with broader lifestyle changes and professional counselling, as technological blocks alone may not fully address underlying issues.

Tools & Features (table)

The table below summarises the main responsible gaming tools that may be available on Mostbet. Availability and implementation details may vary by jurisdiction, including Poland.

You should use these tools honestly and not attempt to circumvent them by opening new accounts or using different devices or IP addresses. If you feel that your own self‑control is insufficient, you are encouraged to seek additional assistance from professional counsellors, support groups, or helplines. For players in Poland and elsewhere, independent support organisations such as “GamCare”, “Gambling Therapy”, and “Gamblers Anonymous” provide confidential advice, self‑assessment tests, and recovery programmes. Their services are generally free or low‑cost and can be accessed online or via telephone. Mostbet does not manage or control these organisations but recognises the valuable role they play in harm prevention and treatment.

Support Resources

Mostbet provides customer support channels where you can request information about responsible gambling tools, ask for assistance in setting or adjusting limits, or initiate self‑exclusion. Support is typically available via email, live chat, or other contact options shown on the website. You should clearly indicate that your query relates to responsible gambling to ensure it is prioritised appropriately. Mostbet staff receive training on responsible gambling principles and on how to respond to signs of problem gambling, but they do not provide clinical or psychological treatment. Their role is to implement practical tools on the platform and to direct you towards professional resources where necessary.

We recommend that players review educational materials on responsible gambling, which may include articles, self‑assessment questionnaires, and practical tips on budgeting and time management. Many external organisations maintain such resources and offer them in multiple languages, including English. You may also consider installing software that blocks access to gambling sites on your devices if you want a broader restriction beyond your Mostbet account. Family members and friends of individuals struggling with gambling can also seek support and guidance on how to provide effective help without enabling harmful behaviour. Recognising early warning signs—such as lying about gambling, borrowing money to play, or neglecting responsibilities—is crucial to preventing more severe consequences.

If you contact us indicating that you have a gambling problem, we will treat your case with discretion and sensitivity. We may propose the activation of stringent measures such as long‑term self‑exclusion, removal from marketing communications, and blocking of certain payment options. While we cannot guarantee that you will not try to gamble elsewhere, we will do our best to protect you within our environment. In certain jurisdictions, including parts of Europe, there may also exist national self‑exclusion registers or centralised blocking systems. Where applicable, we may inform you about these schemes and, if possible, assist you in enrolling in them.

Prohibited Activities

By using the Mostbet platform, you agree not to engage in any illegal, abusive, or otherwise unacceptable activities. Prohibited conduct includes, but is not limited to, fraud, money laundering, financing of terrorism, identity theft, use of stolen or unauthorised payment methods, chargebacks without legitimate grounds, creation of multiple or fake accounts, and submission of forged or altered documents. Use of bots, scripts, or any automated systems to place bets, manipulate outcomes, or interact with the site is strictly forbidden. You are also prohibited from exploiting software bugs or configuration errors, participating in collusion with other players, or using strategies that deliberately aim to bypass or abuse Bonus Terms.

Attempting to access Mostbet from a restricted jurisdiction, using VPNs, proxies, or other IP masking tools to hide your true location, constitutes a serious breach of these Terms. You are not allowed to sell, transfer, or in any way share your account or credentials with third parties, nor are you allowed to act as intermediary or agent for others. Harassment, abuse, or threatening behaviour towards customer support staff, live dealers, or other players, including through chat functions, email, or social media, will not be tolerated. Publishing offensive, defamatory, racist, or otherwise harmful content in any interaction associated with Mostbet can result in immediate account termination. We reserve the right to take appropriate legal action where such behaviour violates criminal or civil law.

If we have reasonable grounds to suspect that you are involved in any prohibited activity, we may suspend or close your account without prior notice and freeze any funds pending investigation. During this period, you may be requested to provide additional documentation or explanations regarding your activity and transactions. If the investigation confirms the breach, we may void bets, confiscate winnings, and, where legally required, report your activity to law enforcement and regulatory authorities. We may also share relevant information with payment providers, game suppliers, or other legitimate third parties for the purposes of investigation and risk management. In cases of serious fraud or money laundering, your personal details may be placed on industry‑wide warning lists.

You are responsible for any losses or damages incurred by Mostbet as a result of your prohibited activities, including reasonable legal fees and costs associated with investigations or enforcement actions. We may offset such amounts against any balances held in your account, to the extent permitted by law. If your account has been closed for misconduct, you may not be permitted to reopen a new account, and any attempt to do so may result in further bans. You must also not encourage or assist others in breaching these Terms, for example by sharing strategies to exploit bonuses or by promoting unauthorised access methods. Compliance with these rules is essential to maintaining a safe and fair environment for all players.

Restricted Countries (table)

Mostbet services are not offered in all jurisdictions. Players are responsible for ensuring that accessing and using Mostbet is legal in their country or region. The following table provides a non‑exhaustive, illustrative list of jurisdictions where access to Mostbet is restricted or may be restricted, either fully or partially. This list is subject to change at any time.

This table is indicative only and does not replace your obligation to independently check the legality of online gambling in your jurisdiction. Mostbet reserves the right to refuse registration, close accounts, or void bets if it determines that a user is, or has become, a resident of a restricted jurisdiction or is accessing the platform from such a location. Use of VPNs or similar technologies to circumvent geographic controls is specifically prohibited and may result in confiscation of funds. If you move to a different country after registering, you must inform us and verify whether continued use of the account is permitted. Failure to do so may lead to regulatory issues and potential account actions.

Privacy & Data Protection

Mostbet is committed to protecting your personal data and handling it in a lawful, fair, and transparent manner. The collection and processing of your data are governed by our Privacy Policy and applicable data protection laws, including, where relevant, the European Union’s General Data Protection Regulation (GDPR). During registration and when using our services, we may collect information such as your name, date of birth, contact details, identification documents, transaction history, device data, IP address, and usage patterns. This information is necessary for account management, provision of services, security, AML compliance, responsible gambling measures, and customer support. We may also process data related to bonuses, promotions, and your preferences for marketing communications.

Your personal data may be shared with trusted third parties for specific purposes, such as payment processing, identity verification, fraud prevention, technical hosting, analytics, and compliance with legal obligations. These third parties are contractually required to protect your data and use it only as instructed by Mostbet. In some cases, data may be transferred across borders, including outside the European Economic Area, where we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms. We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal and regulatory retention requirements, which can extend for several years after account closure.

You have certain rights with respect to your personal data, which may include the right to access, correct, or update your information, as well as the right to request deletion, restriction of processing, data portability, or to object to certain forms of processing (for example, direct marketing). These rights are subject to legal limitations and exceptions, particularly where processing is necessary for AML obligations, dispute resolution, or compliance with other laws. You can exercise your rights by contacting our data protection contact or customer support, providing sufficient information to verify your identity. We will respond to your requests within the timeframe required by law and will explain any reasons if we are unable to fully comply. You also have the right to lodge a complaint with a data protection authority if you believe your rights have been violated.

Mostbet uses cookies and similar tracking technologies to enhance user experience, improve website performance, and provide personalised content and advertising where permitted by law. You can manage your cookie preferences through your browser settings or any cookie consent tool provided on the website. However, disabling certain cookies may affect the functionality or performance of the site. We may also use aggregated and anonymised data for statistical analysis, fraud detection, and service optimisation. Such data does not identify individual users and is processed in line with applicable regulations.

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures may include encryption, access controls, secure storage, regular security assessments, and staff training. Despite our efforts, no system is completely immune to security incidents; however, we will act promptly to investigate and mitigate any potential breaches and, where required by law, notify affected users and regulatory authorities. By using the Mostbet services, you acknowledge and accept the processing of your personal data as described in these Terms and in the Privacy Policy.

Account Suspension & Termination

Mostbet reserves the right to suspend, restrict, or terminate your account at any time in accordance with these Terms and applicable laws. Grounds for suspension or termination may include, but are not limited to, suspected or confirmed breach of these Terms, provision of false information, underage gambling, fraudulent or criminal activity, prohibited use of VPNs or bots, chargebacks, abuse of bonuses, harassment, or failure to pass KYC/AML checks. In some cases, regulatory requirements or requests from authorities may obligate us to restrict or close your account. We may also suspend your account if we detect unusual patterns of activity that require further investigation to protect you or the integrity of the platform.

During suspension, you may be unable to deposit, place bets, or participate in promotions, and withdrawals may be temporarily blocked pending review. You will usually be notified of the reason for suspension, unless legal or security considerations prevent us from doing so. We may request additional documents, explanations, or confirmations from you to resolve the issue. If the matter is clarified to our satisfaction and no serious breach is confirmed, we may reactivate your account and, where appropriate, release any withheld funds. However, if a serious violation is confirmed, we may proceed to terminate your account and take further measures as allowed by law.

You have the right to request closure of your account at any time, either temporarily (for example, as part of a cooling‑off or short self‑exclusion period) or permanently. To do so, you must contact customer support and clearly indicate your intention. Before closing the account, you should request withdrawal of any remaining real‑money balance, subject to verification and other relevant provisions. If you choose permanent closure due to gambling problems, we strongly recommend that you request self‑exclusion rather than simple closure, as this provides stronger safeguards against reactivation. Once an account is closed, you will no longer be able to access your game history or other data online, though Mostbet may retain such data for regulatory and legal reasons.

If your account has been closed or permanently excluded, you must not attempt to open a new one. Any new accounts opened in violation of a closure or exclusion decision may be immediately terminated, and any associated balances may be handled in accordance with these Terms. In cases where closure is due to underage gambling, fraud, or other serious misconduct, winnings obtained from such misconduct may be forfeited and funds may be frozen or transferred to authorities where required by law. You remain responsible for any obligations that arose prior to closure, including payment of any debts or liabilities towards Mostbet.

Limitation of Liability

Your use of the Mostbet services is at your own risk, and the platform is provided on an “as is” and “as available” basis, without any warranties or representations, whether express or implied, except as required by law. We do not guarantee uninterrupted access, error‑free operation, or freedom from viruses or other harmful components. Technical failures, maintenance, or outages may occasionally interrupt or impair service availability, and we shall not be liable for any indirect or consequential losses arising from such interruptions, including loss of data, profits, or opportunity. In particular, we are not responsible for problems caused by your equipment, internet connection, software configuration, or third‑party services.

To the maximum extent permitted by law, Mostbet’s total aggregate liability to you in connection with your use of the services, whether arising from contract, tort, negligence, or otherwise, shall be limited to the amount of your net losses on the platform over the 30 days immediately preceding the event giving rise to the claim, subject to a reasonable monetary cap. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under applicable law. However, we shall not be liable for any damages or losses that could not reasonably have been foreseen, or that result from your own breach of these Terms, irresponsible gambling behaviour, or failure to take reasonable precautions to protect your account.

You acknowledge that gambling carries a risk of financial loss and that you are solely responsible for your gambling decisions and behaviour. Mostbet is not a financial institution or investment service, and we do not provide financial advice or guarantees of winnings. Any information about game rules, RTP values, or strategies is provided for informational purposes only and does not alter the random nature of the games. You must carefully consider whether gambling is appropriate for your circumstances and seek independent advice if necessary. We are not responsible for any harm to your mental or physical health that may result from excessive or problem gambling, though we strive to mitigate such risks through responsible gaming measures.

Mostbet shall not be liable for any losses or damages resulting from acts of force majeure, including but not limited to natural disasters, war, riots, acts of terrorism, government restrictions, pandemics, or failures of telecommunications or energy networks beyond our control. In such cases, we may suspend or modify services as necessary and will endeavour to resume operations as soon as reasonably possible. We are also not liable for the conduct, omissions, or errors of third‑party game providers, payment processors, or other external partners, although we use reasonable care in selecting reputable providers. Your legal relationship with these third parties may be governed by separate terms and conditions that you should review carefully.

Complaints & Dispute Resolution

If you are dissatisfied with any aspect of the Mostbet services, including account management, game outcomes, Bonus handling, or customer support, you should first contact our customer support team to lodge a complaint. Complaints should be submitted as soon as reasonably possible after the issue arises and should include all relevant details, such as your username, the date and time of the incident, the name of the game, transaction references, and a clear description of your concern. Providing screenshots or other supporting evidence will help us investigate more effectively. We will acknowledge receipt of your complaint within a reasonable timeframe and aim to provide a substantive response after conducting a thorough review.

Mostbet will handle complaints in a fair, transparent, and timely manner, taking into account applicable laws and regulations. Our support and compliance teams may consult game logs, transaction records, and communication history to form an objective view of the situation. If we require additional information from you, we will contact you and specify what is needed. Once the investigation is complete, we will inform you of our findings and any remedial steps we propose, which may include correction of account balances, reinstatement of games, or other measures as appropriate. If we determine that no error or breach occurred, we will explain the reasons for our conclusion.

If you remain unsatisfied with our final response, you may have the right, depending on your jurisdiction, to escalate the dispute to an independent alternative dispute resolution (ADR) body or regulator, where such mechanisms exist. Details about any external dispute resolution options relevant to your region will be provided upon request, where applicable. You may also seek legal advice and take the matter to court in accordance with the governing law and jurisdiction clause of these Terms. However, we encourage you to attempt to resolve disputes amicably with us first, as this is often faster, less costly, and more constructive. During the dispute process, we may temporarily freeze the funds related to the contested transaction(s) until the matter is resolved.

Any complaint regarding game fairness or technical issues may require cooperation with the relevant third‑party provider or testing laboratory. In such cases, the provider’s logs and official statements will carry significant weight in determining the outcome. Complaints that are frivolous, abusive, or obviously unfounded may be rejected, and repeated submission of such complaints may be treated as harassment. We reserve the right to record or monitor communications for quality assurance and complaint‑handling purposes, in accordance with privacy laws.

Governing Law

Unless otherwise required by mandatory local law, these Terms and any disputes arising out of or in connection with them or your use of the Mostbet services shall be governed by the laws of the jurisdiction of incorporation or primary licensing of the company operating the Mostbet brand. You agree that any legal action or proceeding related to your use of the services shall be brought exclusively in the competent courts of that jurisdiction, unless mandatory consumer protection rules grant you the right to initiate proceedings in your country of residence. Nothing in this section limits your rights under applicable consumer law where such rights cannot be waived by contract.

The choice of governing law does not affect our obligation to comply with mandatory provisions of public policy or regulatory requirements in countries where we operate or target services, such as responsible gambling obligations, AML rules, or data protection laws. Where there is a conflict between the applicable law of your residence and the governing law referred to above, mandatory provisions in your favour may still apply. You are encouraged to seek independent legal advice if you are uncertain about how these rules may affect your rights and obligations. The language of these Terms is English, and while translations may be provided for convenience, in case of any discrepancy, the English version shall prevail, unless otherwise required by law.

Final Provisions

These Terms & Conditions, together with the Privacy Policy, Cookies Policy, Bonus Terms, and any other documents referenced herein, constitute the entire agreement between you and Mostbet regarding your use of the services. Any prior representations, understandings, or agreements, whether oral or written, are superseded by this current version of the Terms. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent court or authority, the remaining provisions shall remain in full force and effect. In such case, the invalid provision shall be replaced by a valid provision that best reflects the original intent and economic effect.

Mostbet may assign, transfer, or delegate its rights and obligations under these Terms to another entity within the same corporate group or to a successor in the event of a merger, acquisition, or corporate restructuring, provided that your rights are not materially diminished. You may not assign or transfer your rights or obligations under these Terms to any third party. No failure or delay by Mostbet in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy. Any waiver must be made in writing and shall apply only to the specific instance in question.

All headings in these Terms are for convenience only and shall not affect interpretation. References to “including” or “such as” shall be read as “including but not limited to” unless clearly stated otherwise. Communications and notices from Mostbet will generally be sent by email to the address registered on your account or displayed on the website, and you agree that such electronic communications fulfil any legal requirement for written notice. You should regularly check your email inbox (including spam folders) and the website for important information about changes to the Terms, security alerts, or updates to services.

By continuing to use the Mostbet website or services, you confirm that you have carefully read and understood these Terms & Conditions, that you agree to be bound by them, and that you will comply with all applicable laws and regulations relating to online gambling in your jurisdiction, including Poland where relevant. If you do not agree with any part of these Terms, you must stop using the services immediately. For general information about the platform, you may visit Mostbet. Player protection, legal compliance, and responsible gambling are at the core of these Terms, and we strongly encourage you to make full use of all available tools and resources to ensure that your gaming remains safe and enjoyable.